Refund and Returns Policy

Refund and Returns Policy

Effective Date: 1/1/2024

At SMart Links ELV, we strive to provide you with the best possible products and services. If you are not satisfied with your purchase, please read our Refund and Returns Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within [30] days of purchase.
• The product must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase must be provided.

Note: Some items are non-returnable or non-refundable, including but not limited to [list non-returnable items, such as downloadable products, custom-made items, etc.].

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email address] or [phone number] to request a return authorization.
2. Once your return request is approved, you will be provided with instructions on how to return the product.
3. Ship the product back to us, including the original packing slip and any accessories.
4. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within [10-15] business days.

Note: Depending on your payment method, it may take additional time for the refund to appear in your account.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

6. Late or Missing Refunds

If you have not received a refund after [15] business days, please check your bank account or credit card statement. If you still have not received your refund, contact us at [email address].

7. Non-Returnable Items

The following items are non-returnable:

• [List non-returnable items, such as downloadable products, custom orders, opened personal care items, etc.]

8. Changes to this Policy

We reserve the right to update or change this Refund and Returns Policy at any time. When changes are made, the updated policy will be posted on this page, and the effective date will be revised.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

[Your Company Name]
[Your Company Address]
[Your Email Address]